Advice from Michael Carroll: At work, we typically converse in order to get somewhere-to achieve things. So much of our conversation is taken up with deliverables, deadlines, and crises that much of the art of conversation in overlooked. We may be getting somewhere in our conversations, but by not also being somewhere, we can miss the graceful role conversations play in promoting a decent, respectful, and creative workplace. Cultivating the art of conversation encourages us to consider our exchanges at work not just as opportunities to be effective and get our job done but also as valuable moments to be considerate, alerts, and authentic.
In order to cultivate this art, we can keep in mind the following courtesies of workplace conversations:
· Notice the setting
· Appreciate silence
· Stop talking and listen deeply
· Ask helpful questions
· Speak clearly, refraining from harsh phrases and jargon
· Have a sense of humour
· Appreciate coincidence
Marquis Bureau
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