The greatest mistake we can make in a conversation is not to listen. Rambling on, getting through the conversation, repeating our point of view, spacing out, assuming we know what the other person is about to say – in effect trying to get somewhere fast – is simply insulting. Much that is communicated at work is not spoken. Our colleagues’ tone of voice, body posture, choice of phrases – even the placement of a briefcase or a pen – can offer insights into what is truly being said and what our colleagues truly need. By listening deeply, we are fully available and attentive and invite others to be equally open.
Source: Michael Carroll
Marquis Bureau
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