Sunday, 3 May 2009

Operating Principles of Team-Client Relationship Management

1. Teams must always add value.

2. Teams must always add value before reducing prices or fees.

3. Teams are the face of and fully represent their organization.

4. Clients do not care about their suppliers' internal system.

5. Teams must never waste the client's time.

6. Teams must spend time nurturing internal relationships.

7. Teams must make a team commitment to skill development and learning.

Source: 6 Habits of Highly Effective Teams, Stephen E. Kohn and Vincent D. O'Connell


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